Frequently Asked Questions
Get the answers you need or get in touch!
How do I pay my invoices online?
Log in to your account and navigate to My Account. Scroll down to Invoices, select the invoice you wish to pay, click Pay Now, then enter your payment details.
When will I receive my order?
In stock orders placed before 12 Monday – Friday will be delivered the next working day
Can I collect my order?
Yes, please let us know via telephone or email that you would like to collect. Alternatively please choose the click and collect option online when placing your order.
Please give us 4 hours from placing your order before you collect, if you need it urgently give us a call first.
Can you deliver direct to my customer?
MQL does offer a drop shipping service for most items to mainland UK the cost for this is £20. Give us a call to place a drop-shipping order.
What is your returns policy?
You can view our full return and refund policy here.
How long does it take to open an account?
24 – 48 hours, if your request is urgent please head over to our open an account page, submit your details and then call us on 01283 586060 for assistance.
How do I increase my credit limit?
You can request a credit limit increase on our website. Just head to our contact us page and choose the credit increase query form and submit your request.
How do I redeem my MQL points?
Loyalty points can be redeemed on online orders only. During checkout, your available loyalty points will be displayed. Enter the number of points you wish to apply in the designated field and select Apply Points.
How do I collect MQL points?
When you hold an account with us, you will automatically earn one loyalty point for every £1 spent. Each loyalty point is equivalent to £0.01. Loyalty points are collected on online orders only.
How do I use the credit on my account?
Please call or email is specifying you would like to use the credit on your order.
Do you offer bulk buy discounts?
Yes please speak our sales team for further information.
Can I order directly with you if I’m not an account holder?
We are trade only, Our friendly retailers will help you, please find your nearest retailer here.
How can I obtain copy documents (invoices etc)?
Your documents can be found in my account. Alternatively, please contact us for help.