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FREQUENTLY ASKED QUESTIONS

Get The Answers You Need Or Drop Us A Message

How do I pay my invoices online?

Log in to your account and navigate to My Account. Scroll down to Invoices, select the invoice you wish to pay, click Pay Now, then enter your payment details.

When will I receive my order?

In stock orders placed before 12 Monday – Friday will be delivered the next working day

Can I collect my order?

Yes, please let us know via telephone or email that you would like to collect. Alternatively please choose the click and collect option online when placing your order.

Please give us 4 hours from placing your order before you collect, if you need it urgently give us a call first.

Can you deliver direct to my customer?

MQL does offer a drop shipping service for most items to mainland UK the cost for this is £20.  Give us a call to place a drop-shipping order.

What is your returns policy?

You can view our full return and refund policy here.

How long does it take to open an account?

24 – 48 hours, if your request is urgent please head over to our open an account page, submit your details  and then call us on 01283 586060 for assistance.

How do I increase my credit limit?

You can request a credit limit increase on our website.  Just head to our contact us page and choose the credit increase query form and submit your request.

How do I redeem my MQL points?

Loyalty points can be redeemed on online orders only. During checkout, your available loyalty points will be displayed. Enter the number of points you wish to apply in the designated field and select Apply Points.

How do I collect MQL points?

When you hold an account with us, you will automatically earn one loyalty point for every £1 spent. Each loyalty point is equivalent to £0.01. Loyalty points are collected on online orders only.

How do I use the credit on my account?

Please call or email is specifying you would like to use the credit on your order.

Do you offer bulk buy discounts?

Yes please speak our sales team for further information.

Can I order directly with you if I’m not an account holder?

We are trade only, Our friendly retailers will help you, please find your nearest retailer here.

How can I obtain copy documents (invoices etc)?

Your documents can be found in my account. Alternatively, please contact us for help.

Can't Find The Answer You Need! Get In Touch...

General Enquiry
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General Enquiry

Fill this form in for any general enquiries and the MQL team will get back to you.

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How Can We Help

Aftersales Query

If you have a missing item, damaged item or another issue with your order fill in the details below and we will assist you as soon as we can.

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Open An Account With MQL

To open a trade account with us, couldn’t be easier. Please complete your details below. We will process your application within 48 hours & be in touch with you once it has been reviewed. If you need to contact us in the meantime, please call us on 01283 586060 & our team will happily help.

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Credit Limit Increase Query

If you are looking to increase your MQL credit limit please fill in the form below and we will process your request as soon as we can..

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Warranty Claim Form

Please fill in as much information as you can to help us in dealing with your warranty claim.

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Quest Product Support

If you need support in relation to a Quest product you have please fill in the details below and we will handle your query as soon as we can.

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Window Enquiry

If you need a new window for your vehicle give us as much information as you can below and we will help to identify it and provide a quote and advise of availability.

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